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Lost, delayed or damaged baggage

To report or follow up on a report of any lost, delayed or damaged baggage, your airline is your best point of contact. Please note that your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency. Relevant contacts are listed below.

Airline
Code
Contact
Contact Number
Contact Email
Air Canada
AC
Dnata
1800 452 308
baggageservices@dnata.com
Air China
CA
Dnata
1800 452 308
baggageservices@dnata.com
Air India
AI
Dnata
1800 452 308
baggageservices@dnata.com
Air New Zealand
NZ
Swissport
61 2 9667 9335
sydint.baggage@swissport.com.au
Air Niugini
PX
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
Air Vanuatu
NF
Oceania Aviation
0437 275 138
SYDBAGS@oceaniaaviation.com
AirAsia X
D7
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
Aircalin
SB
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
All Nippon Airways
NH
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
American Airlines
AA
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
Asiana Airlines
OZ
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Bamboo Airways
QH
Oceania Aviation
0437 275 138
SYDBAGS@oceaniaaviation.com
Batik Air Malaysia
OD
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
British Airways
BA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Capital Airlines
JD
Dnata
1800 452 308
baggageservices@dnata.com
Cathay Pacific Airways
CX
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Cebu Pacific Air
5J
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
China Airlines
CI
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
China Eastern Airlines
MU
Dnata
1800 452 308
baggageservices@dnata.com
China Southern Airlines
CZ
Dnata
1800 452 308
baggageservices@dnata.com
Delta Air Lines
DL
Dnata
1800 452 308
baggageservices@dnata.com
Emirates
EK
Dnata
1800 452 308
baggageservices@dnata.com
Etihad Airways
EY
Dnata
1800 452 308
baggageservices@dnata.com
Fiji Airways
FJ
Oceania Aviation
0437 275 138
SYDBAGS@oceaniaaviation.com
Fly Pelican
FP
Oceania Aviation
0437 275 138
SYDBAGS@oceaniaaviation.com
Garuda Indonesia
GA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Hainan Airlines
HU
Dnata
1800 452 308
baggageservices@dnata.com
Hawaiian Airlines
HA
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
Japan Airlines
JL
Dnata
1800 452 308
baggageservices@dnata.com
Jetstar
JQ
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
Korean Air
KE
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
LATAM
LA
Dnata
1800 452 308
baggageservices@dnata.com
Link Airways
FC
Malaysia Airlines
MH
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Malindo Air Indonesia
ID
Swissport
02 9667 9335
sydint.baggage@swissport.com.au
Philippine Airlines
PR
Dnata
1800 452 308
baggageservices@dnata.com
Qantas
QF
Qantas Baggage
1300 653 077
baggageclaims@qantas.com.au
Qatar Airways
QR
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Rex
ZL
Rex
13 17 13
Please call
Samoa Airways
OL
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Scoot
TR
Dnata
1800 452 308
baggageservices@dnata.com
Sichuan Airlines
3U
Dnata
1800 452 308
baggageservices@dnata.com
Singapore Airlines
SQ
Dnata
1800 452 308
baggageservices@dnata.com
Thai Airways
TG
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Tianjin Airlines
GS
Dnata
1800 452 308
baggageservices@dnata.com
T’way Air
TW
Oceania Aviation
0437 275 138
SYDBAGS@oceaniaaviation.com
United Airlines
UA
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Vietjet
VJC
Vietnam Airlines
VN
Menzies
61 2 8337 9252
syd.mhl@menziesaviation.com
Virgin Australia
VA
Virgin Australia
13 67 37
Xiamen Airlines
MF
Dnata
1800 452 308
baggageservices@dnata.com