To cancel your booking, proceed to the booking page, go to the top of the booking website and click MANAGE/CANCEL. Enter your email address, booking reference number and click SUBMIT. At the bottom of the page click 'CANCEL' and follow the prompts.
The cancellation confirmation will be emailed to you. All refunds can take 2-3 business days for the refund to be visible on your account.
You can cancel your booking up to 24 hours before your nominated entry time. While COVID 19 restrictions remain, Sydney Airport may reduce your online cancellation time to 2 hours before your booked entry time.